
I recently visited Dunn’s at 2679 Bank Street in Ottawa. They are best known for their smoked meat sandwiches and other deli food. I went on a weekday and found it quite empty. With only a few customers one would expect top-notch service, but that was not the case. The first thing I do when dining solo is log onto the wifi and read the newspaper online. Internet access was so slow I felt like I’d entered a time warp and emerged in 2005. The little wheel just kept spinning without loading a single page.
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I CAME BACK JULY 31st 2019, the service is still very bad, food was terrible, poached eggs tasted like they were boiled in vinegar, deep fried potatoes were stone cold and the INTERNET is so slow I could not pull up any pages. These are people who just don’t care about customers.
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This was a comfortable place, large booths with loads of space. The washroom sparkled and everything was very clean.

When it was time to leave I waived down my server and asked for the bill. Five minutes later he returned with the bill but no debit machine. Five more minutes went by and I gave up waiting. He saw me standing at the front counter with my debit card and advised that I was not his only customer. At that point another server processed my payment. At that moment I was deciding whether to leave a 1 per cent tip or a 15 per cent tip. I gave him the benefit of the doubt and left 15 per cent. When you work for tips you shouldn’t get nasty with the customer just before he pays.
The total bill was $10.38 including tax and tip. But while the breakfast was alright, the rudeness of the server left a bad taste in my mouth.
Let’s rate Dunn’s on Bank Street
Service: 5 - new score..... 3Cleanliness: 9
Atmosphere: 9
Coffee: 5 (hard to get refills)
Food: 7 - new score..... 5
Price: 8